The more cases attorneys process, the greater the efficiency in law firms-by allowing them to handle larger quantities of legal work and be even more attentive toward clients. This in turn tends to increase client satisfaction and develop a law firm. Equally, back offices improve service quality while cutting costs.Regions where back offices are typically located have far lower labor and occupancy expenses than the expensive commercial centers of cities. More help?

Because of this, it is cost-effective for companies to put their back office support headquarters in those regions.But the other thing to remember is that back office support companies are set up to deal with those kinds of tasks. They have an automatic system for dealing with work that law firms will not have developed yet.

Back office support provides yet another way around the typical management problems seen in many operations, including recruiting and retaining staff with the type of expertise necessary for detailed tasks. It also simplifies performance management, as outsourced firms by their nature bring both experience and focus from their scale and specialization.24/7 availability is another feature of these firms, ensuring that neither lawyers nor their clients are left high and dry.When a law firm is busy, it really needs to find out how to plan its daily affairs while staff schedules tend to remain static. Staff members have a limited amount of “sick days” and planned absences which interfere with ongoing workflow. For example, a secretary commonly serves multiple attorneys at once-separately doling out her time to different demands and sometimes only providing timely production of documents with difficulty.

Methods like sharing arrangements or temporary staff might be help, but generally it is hard to solve the problems faced here.Over-staffing may superficially offer some help in coping with fluctuations of work volume, but usually in practice this merely amounts to over-staff hours with additional costs. An better solution is therefore using outsourcing, where a flexible and well-trained workforce can adapt to the workload changes. And unlike firm-based staff, outsourced units often work during holidays or times outside traditional office hours as well. Such flexibility avoids problems — from unexpected personnel sickness and its resultant lost productivity- and insures continuous output at all hours.By outsourcing back office support, a law firm can free up its in-house secretarial staff to work on more strategic projects. We commit our resources to only those areas which require it. And for the law firm, this results in substantial cost reductions.